Prepare your tech for the big event.
Get Ready!

We want to ensure that you're completely ready to go when PleinAir Live starts. 

Check out this simple four step walkthrough to make sure that your devices are ready to handle a live stream and eliminate some of the guess-work of getting tuned in.
Step One

Let's make sure you're able to login.

  • Remember, you won't be able to login unless you registered for an account using the same email address that you used to purchase your ticket. If you've already created an account, click here to login.
  • Still need to buy your ticket? Click here to get yours.
Once you've created your account and logged in, you can bookmark the URL -this is where you will be viewing PleinAir Live!
Step Two

Let's make sure you're able to see and hear our video stream.

Here is a test stream for you to try:
  • Remember to make sure your sound is on and your speakers/headset is not muted.
  • ​Our stream looks and sounds the best when your device is close to your wireless router, and when no one else in your home is watching streaming video simultaneously.
  • Our stream is best experienced with the latest version of Chrome as your browser. Click here to download the latest version of Chrome.
Step Three

Create a Chat Account with Profile Image
OPTIONAL - Not Required

  • Participants will have the option to create a chat account in our chat system, which allows them to set their own personalized profile image.
  • Images must be smaller than 2MB in size.

Chat Account Creation Tutorial

Step Four

Let's make sure you're able to interact with us on camera if you want to. 
OPTIONAL - Not Required

That's it!

If your followed these instructions, and tested everything above, your device should be ready for PleinAir Live. We can't wait to see you there.
If you're still experiencing issues after working through this guide, please call us at (561) 327-6121 or start a live chat by clicking the grey bubble in the bottom right corner!  ↘️
PleinAirLive™ is a trademark of Streamline Publishing, Inc. © 2022 Streamline Publishing, Inc. All Rights reserved.